FAQs

Yes we would love to learn more about your business and walk you through how the platform works.

One of our product specialists is typically available for an online or face to face demo within 3 business days. From there the platform is that intuitive, and the use case that clear most clients will get internal sign off within 2 weeks.

Once you have signed up, it takes just minutes to set up your account and integrate your Google My Business, Facebook, and Booking.com accounts. We will be there to answer any questions, but the system is so intuitive that there is no need to schedule a training session to get started. Within minutes, you can instantly see and reply to up to 10 years of customers reviews.

For Productreview.com.au, TripAdvisor, Zomato, Yelp, Houzz and other platforms, we will just get you to fill in some details so we can integrate your reviews into the review inbox. These will typically be complete within 1-3 business days.

24 months of Google My Business search insights will be in your dashboard within 1hr to 2 business days depending on whether you are connecting tens, hundreds or thousands of locations.

The CustomerConvert system is designed to save you time and enable you to meaningfully engage with your customers. It brings all the reviews from all platforms into the one inbox, so you have maximum visibility to all reviews your business has received. For the platforms with native integrations, we have streamlined the process to allow you to use either a free form reply, a templated reply (which auto inserts the reply whilst personalising selected fields – here you can also customise before sending), or build campaigns that auto-respond to reviews based on certain triggers such as review scores and content. For non-native integrations we link you directly to the review on the third party platform so you can respond in a timely manner. Organise a demo for us to show you how we can significantly improve your productivity.

When a consumer searches on Google, the Google Q&A feature currently sits prominently just below the location’s contact details and opening hours. The feature allows members of the public or the owner of an account to ask a question. Then members of the public or the owner can answer the question. It is a great way to engage with customers and educate the public in general on commonly asked questions.

We integrate Google’s Q&A directly into our aggregated reviews inbox so you can monitor and reply to questions from all locations.

At no additional cost our solution enables full control of your GMB listings. You can edit a single location, or edit hundreds of locations in bulk at once. Contact us to learn how you can save hours staying on top of how your brand shows up in Google search.

Industry trends show citations are having a much smaller impact year on year on your local Google search results. That’s why we focus on giving you the ability to efficiently manage your Google My Business listings in detail either for individual locations or in bulk.

That said if you are taking a long tail approach to being found, there is still some value in being seen in multiple places.

If you have over 40 locations, the citation management service is available for an additional fee per location. Contact us for a quote based on the number of locations and the directories you wish to update/keep updated.

Yes, our platform supports posting to individual locations as well as posting in bulk to multiple locations.

Yes. While our solution is an intuitive easy to use SaaS providing support and advice, we can help you manage part or all of the process to help you get on top of your reputation management fast!

We can typically offer this service at less than the cost of just the software component of other platforms or that you still need to staff, and train to get team members up to speed. We can reply to your customers with authentic, customised review responses within agreed timeframes (we recommend at a maximum 24 hours, within business hours)

Reach out to us for a quote based on the typical review volume, customer sentiment and number of locations.

CustomerConvert is available everywhere Google My Business and other major review sites are available. Let’s chat if you have specific questions about the different countries you operate in.

For the Asia Pacific region our support team is based in our North Sydney CBD office in Sydney, Australia. We are available 8:30am-5:45pm AEST/AEDT Monday to Friday with phone, email and live chat during office hours.

If you are based in North/South America, Europe, Africa or the Middle East, our sales and onboarding will be done at the beginning or end of your day. For support once you are up and running, priority overnight email support is provided for these regions. For enterprise clients in these regions a small additional support fee can be paid to access urgent email support during your business hours.

Yes, every client has a different workflow for efficiently managing review requests. This is a customised add on, please contact us so we can work out the best workflow for your business.

We accept all major credit cards (with a small standard surcharge which is passed on at standard rates) and all prices are in Australian dollars, excluding GST.

For Pro clients at an enterprise scale we have additional payment options if required.

CustomerConvert is a solution of 10 Thousand Feet a strategic agency who have been supporting leading global brands for the past 18 years.